Cancellation & Refund Policy

This Cancellation & Refund Policy applies to paid viewer products and advertiser services offered directly by Jhakaas Digital Pvt. Ltd. A checkout page, campaign order, rate card, promotion, app store, payment provider, or separate written agreement may contain additional product-specific terms. Those specific terms apply to that purchase, together with mandatory rights under Indian law.

Review the price, taxes, billing event, validity or campaign period, included features, delivery conditions, renewal information, and cancellation terms shown before confirming a purchase. If a material term is unclear, contact us before paying or approving delivery.

Where a viewer subscription or recurring paid feature is offered, the method and effect of cancellation will be shown in the relevant account, checkout, app-store, or product terms. Cancelling generally stops future renewal; access already purchased may continue until the end of the paid period unless the specific product terms or applicable law provide otherwise. Purchases billed by an app store or other third party may need to be cancelled through that provider.

Advertiser campaign cancellation depends on campaign status, reserved inventory, work already performed, delivered advertising, non-cancellable third-party costs, and the applicable order or rate-card terms. An authorised workspace user should submit the request through advertiser support and identify the campaign or payment reference. Pausing or cancelling a campaign does not automatically reverse valid charges for delivery or services already completed.

Eligibility is assessed using the specific product or order terms, delivery records, payment status, and applicable law. A refund or correction may be appropriate, for example, where:

• a duplicate or clearly incorrect charge is verified;
• payment succeeded but the purchased service was not made available as agreed;
• Jhakaas cancels a paid service before providing the relevant portion;
• an advertiser has an unused refundable balance under the governing order or billing terms; or
• applicable consumer law requires a refund or other remedy.

A change of mind, device incompatibility disclosed before purchase, consumed viewer access, completed work, or advertising already delivered may not qualify unless the specific purchase terms or applicable law say otherwise. Promotional points and credits are not refundable for cash unless the offer expressly provides it or law requires it.

Use the public contact form and select Billing or payments, or email support@jhakaastv.com. Advertisers may use the protected advertiser support workspace.

Include the account email, order, campaign, invoice or transaction reference, transaction date and amount, the reason for the request, and relevant evidence. Do not send an OTP or full payment-card details. We may ask for limited information needed to verify the account, payment, or authority to make the request.

If a refund is approved, we will communicate the amount and method. Refunds are generally sent to the original payment method where reasonably available; another lawful method may be used when required. The time for a credit to appear depends on the payment provider, bank, app store, and payment method. Any tax, fee, or foreign-exchange treatment follows the original transaction, provider rules, and applicable law.

Nothing in this policy limits a refund, replacement, correction, cancellation right, charge-dispute right, or other remedy that cannot be excluded under applicable Indian consumer law. If a product-specific term conflicts with a mandatory right, the mandatory right prevails.